Refund Policy
At Glass House Distro, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. Please review our refund policy below.
Eligibility for Refunds
Damaged or Defective Items:
If your item arrives damaged or defective, you may request a replacement or refund. Please notify us within 7 days of receiving the product.
Incorrect Items Received:
If you receive an incorrect item, please contact us within 7 days. We will arrange a replacement or provide a refund after verifying the issue.
Return Requirements:
The item must be unused, in its original condition, and in its original packaging.
Returns must include the receipt or proof of purchase.
Non-Refundable Items
The following items are not eligible for refunds:
Used products or items that are not in their original condition.
Custom or special-order items.
Items purchased on clearance or as part of a final sale.
Return Process
Contact Us:
Email us at glasshousedistributors@gmail.com or call 516-906-5974 / 212-470-8424 to initiate a return or refund request.
Provide Details:
Include your order number, receipt, and photos of the item (if damaged or defective).
Return Shipping:
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
Refunds
Refunds will be issued to the original payment method used during purchase.
Once we receive and inspect the returned item, we will notify you of the refund status.
Refunds may take 5–7 business days to process, depending on your financial institution.
Exchanges
If you need to exchange an item for a different product, please contact us. Exchanges are subject to product availability.
Contact Us
For any questions regarding this policy or assistance with your return, please contact us:
Phone: 516-906-5974 / 212-470-8424
Email: glasshousedistributors@gmail.com
Website: GlassHouseDistro.com
This refund policy ensures fairness and transparency for our valued customers. Thank you for choosing Glass House Distro!